Refund policy

Return, Refund & Exchange Policy
Brand: Roop Lakshmi Silk Sarees
At Roop Lakshmi Silk Sarees, we are committed to providing premium quality sarees and a
smooth, reliable shopping experience. This policy is designed to ensure transparency and fair
resolution for all customers.
1. Return, Exchange & Refund Eligibility
We accept requests for return, exchange, or refund only under the following conditions:
 You received a damaged product
 You received the wrong item
 The product has a manufacturing defect
All requests must be raised within 7 days of delivery.
2. Mandatory Unboxing Video (Strict
Requirement)
To process any return, exchange, or refund, a clear unboxing video is mandatory.
📹 Video Requirements:
 Recording must start before opening the parcel
 Outer packaging and shipping label must be clearly visible
 The entire unboxing must be recorded in one continuous take
 No cuts, edits, or pauses allowed
 The issue (damage/defect/wrong item) must be clearly visible in the same video
⚠️ Important:
Without a valid unboxing video, we will not be able to approve any return, exchange, or
refund request, regardless of the issue reported.
This ensures fair verification and faster resolution for all customers.
3. Product Condition for Return
To be eligible for approval:
 Product must be unused and unwashed
 All original tags, packaging, and accessories must be intact
 Product must be returned in the same condition as received
4. Non-Returnable Items
The following items are not eligible for return or exchange:
 Customized or altered sarees
 Sarees with fall & pico completed
 Products damaged after use
 Final sale or clearance items
Minor variations in color or texture may occur due to photography lighting or screen settings and
are not considered defects.
5. Exchange Policy
We offer easy exchanges subject to availability.
You may exchange for:
 A different design or color
 Another product of equal value
 Higher-value product by paying the difference
If the requested item is unavailable, we may offer:
 Store credit
 Alternative product options
 Refund (if applicable)
6. Refund Policy
Once your returned product is received and inspected:
 Refunds are processed within 5–7 business days
 Refunds are credited to the original payment method only
Shipping charges are refundable only if the issue is from our side (wrong or damaged product).
7. Return & Exchange Process
To initiate a request:
1. Contact our support team within 7 days of delivery
2. Share your order details
3. Provide required photos and mandatory unboxing video
4. Our team will verify and approve the request
5. Return pickup or instructions will be shared
8. Order Cancellation
 Orders can be canceled only before dispatch
 Once shipped, cancellation is not possible
9. Customer Support
We are committed to providing a smooth and trustworthy shopping experience.
For assistance, contact:
Roop Lakshmi Silk Sarees
Email: rooplakshmisilksarees@gmail.com
Phone: +91 7992094248 , 9454442034 , 8604605811